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Customer Testimonials

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You guys are the best.
Courteous & prompt service
Keep it up! Love those specials.

Mike & Pam Reed

Great customer service - We are their most Tuesdays with the FCC, great customer service, they go they extra mile - knowledgeable and super friendly!

thomas souza
(boca raton)

Biggest selection anywhere. Unmatched service. Treated like gold.
Thank you so much! AAA


One Happy BOTL

(Georgetown, TX)

Now that’s what I call customer service! Just placed an order and saw I swapped the billing an shipping address, called them, quick pick up on their end. And then they handled the issues automatically as they were prepping my order. Can’t rave about this coming enough!

Elias Propes
(Whittier, CA)

Oh Dang! I believe I've just found my new favorite online cigar shop. Prices are excellent, processing times are fast, packaging is the best I've seen, and product arrives fresh & flawless. I really get a feeling that the staff at Smoke Inn care and go above and beyond to please their patrons. I'm hooked and unless someone tells me that Smoke Inn is owned by one of the other major online retailers; I will be making all my online cigar purchases "national" with Smoke Inn if you get what I'm saying. I've tried the rest and found the best. Thanks Smoke Inn and keep doing what you're doing! Brian Omaha, NE

(Gretna, NE)

You guys are great! I had a slight mix with my on-line order and when I called customer service you treated me great. Without hesitation you sent me what I was missing in my order and were pleasant during the entire conversation. You have a happy customer who will be ordering many more cigars from SmokeInn.

Thomas McNair

I can't say enough good things about SmokeInn. Their customer service is excellent with very quick delivery. Thank you, AJ! Their selection is endless and every cigar is premium. In the past, I was ordering from other cigar suppliers and there is no comparison. I highly recommend SmokeInn for anyone looking for a great smoke and impeccable service!

Gina Schneider
(San Jose, CA)

Hi guys, I just wanted to thank you for my most recent order, which arrived this afternoon, also for the baseball cap you added to the package. I'm very grateful. Until recently, I was ordering with just one cigar retailer in the US but I doubt I'll be placing any more orders with them. When I order from you, you clearly have the cigars in stock, unlike them, you ship quickly, unlike them, and although I've only needed help once, you provided great customer care, unlike them. I don't want to place an order and have to wait a week for it to be shipped, on top of the 7-10 days it takes for the order to arrive. As you probably know, buying cigars in the UK is next to impossible unless you like spending huge amounts of money on overpriced and overrated Cuban cigars, so from all points of view, I'm very pleased to have found you. Thanks again, have a great weekend. Allan

(Cheshire, UK)

I'm always very hesitant to place online orders for cigars, for all The usual reasons, fearing damaged or poorly maintained cigars, your shop has drastically changed my opinion on that. I placed an order for a 5 pack of cigars and I was very pleased on how the cigars were shipped, the five pack was in a High quality humi-bag protected by foam, and upon inspection of each one of the cigars they were in perfect condition. Thanks smoke inn I'm glad I've found a great online retailer.

Fernando Avalos
(Rosemead, CA)

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