Shipping Information

Domestic Shipping

Smoke Inn offers flat-rate shipping on domestic orders. No matter the size of your order, you will be charged one flat rate based on the shipping method selected.

Please allow 1–2 business days for order processing.

Smoke Inn’s fulfillment facility is closed on Saturdays and Sundays. Orders and shipments are not processed on weekends.

Please allow additional processing time during holidays and major promotions.

Shipping Options

Economy Shipping — $9.95
Estimated delivery: 3–8 business days
The most economical available shipping method is automatically selected between UPS and USPS. Continental U.S. only.

Please note: Delivery addresses must be able to receive packages from both carriers.

UPS Ground — $11.95
Estimated delivery: 1–6 business days
Continental United States only. Excludes Puerto Rico.

USPS Priority Mail — $14.95
Estimated delivery: 2–5 business days

USPS Priority Mail with Signature Confirmation — $16.95
Estimated delivery: 2–5 business days

All shipping and delivery times are approximate and are not guaranteed.

If you would like a shipping service outside the methods listed above, please email our team at info@smokeinn.com. We will be happy to assist and accommodate your needs whenever possible.

Special Shipping Requirements

• Only USPS Priority Mail is available for U.S. Military addresses, including AA, AE, and AP.

• PO Boxes, Alaska, Puerto Rico, and U.S. territories must be shipped via USPS.

• SmokeInn.com does not ship to Utah or Hawaii.

• SmokeInn.com does not ship to freight forwarding services.

• National promotional orders may be shipped using a carrier or shipping method selected by Smoke Inn.

• High-value orders may require a signature upon delivery at Smoke Inn’s discretion.

Missing or Delayed Packages

If your domestic order has not been delivered within 12 calendar days of the shipment date, please contact Smoke Inn so that we can assist with investigating the shipment.

Undelivered packages must be reported to Smoke Inn within 21 calendar days of the shipment date.

Packages not reported within this timeframe may no longer be eligible for investigation, replacement, refund, or other resolution.

Packages Marked Delivered

Once a shipping carrier confirms that a package has been Delivered, any dispute regarding loss, theft, misplacement, or non-receipt is the responsibility of the customer and the shipping carrier.

Customers concerned about packages being left unattended are encouraged to select USPS Priority Mail with Signature Confirmation when available.