Return Policy

At Smoke Inn, it is our sincere desire that every customer be satisfied with both their purchase and the service they receive. If there is an issue with your order or you would like to return an item, please review the policy below.

Returns

Any item may be returned within 15 days of receipt of your order for an exchange or refund.

To receive a full merchandise refund, returned merchandise must be received in its original condition and packaging. All returns may be subject to a 15% restocking fee.

Before returning any merchandise, please email us at info@smokeinn.com and let us know which item you are returning and the reason for the return.

Final Sale Items

All The Great Smoke event ticket sales are final, non-refundable, and may not be exchanged for a different type of ticket. No exceptions. Rain or shine.

Shipping Charges on Returns

If Smoke Inn made an error with your order, shipped an incorrect item, or is otherwise correcting a mistake on our part, Smoke Inn will be responsible for the applicable shipping costs required to correct the issue.

If merchandise is returned because of a customer ordering error, buyer's remorse, change of mind, or another reason not caused by Smoke Inn:

• The original shipping charge is non-refundable.

• The customer is responsible for the cost of returning the merchandise to Smoke Inn.

Any approved refund will be based on the value of the merchandise returned, less any applicable shipping charges and restocking fees.

Promotional & Free Items

Any promotional, complimentary, or free merchandise included with the product or order being returned must also be returned. If a promotional, complimentary, or free item is not returned, Smoke Inn reserves the right to deduct the retail value of that item from the refund.

Damaged, Incorrect, Missing or Other Order Issues

Smoke Inn must be notified of any discrepancies, damage, missing items, incorrect merchandise, or other issues with an order within five business days of the date the order is received.

Please email info@smokeinn.com with your order information and a description of the issue.

Orders containing incorrect merchandise or other errors made by Smoke Inn will be corrected at no additional cost to the customer.

Exchanges

Approved returns may be exchanged for other merchandise.

Any difference in merchandise price will be handled as part of the exchange.

If an exchange is requested because of a customer ordering error, change of mind, or another reason not caused by Smoke Inn, the customer is responsible for any applicable return and reshipping costs.

Order Cancellations

If you choose to cancel an order before it has shipped, you will receive a refund less a 6% cancellation fee to cover merchant transaction fees.

Alternatively, you may choose to receive a full store credit with no cancellation fee in the form of a Smoke Inn Gift Certificate that may be used toward a future order.

Once an order has shipped, it can no longer be cancelled and is subject to the terms of this Return Policy.

Our Commitment

We will always do our utmost, within the bounds of this Return Policy, to work toward a fair resolution and ensure our customers are ultimately satisfied with both their purchase and their Smoke Inn experience.