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Now this is customer service on steroids! I've talked to Israel on multiple occasions via email and the phone. He was very informative, answered my questions and was very patient. The orders come fast and as advertised. He's made suggestions and is spot on with his recommendations. It's at the top of the list for customer service in any retail enviornment I've encountered. They have a customer for life! Thank you very much!
Jim Scott
11-03-2012
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Best service in the business!!!!! My order was received in one day! With a hand written letter from the store manager thanking me for the order!!
I will be ordering all my cigars from Smoke Inn from now on!
Richie
10-27-2012
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I've never had such good Customer Service! I ordered both the Cigar Obsession Sampler Packs (Hidden Treasures and the Premium Sampler), and they both arrived very quickly and packaged excellently. When I ordered, I immediately got a phone call saying that the "San Cristobal Seleccion Del Sol" was out of stock in Robusto so they replaced it with a Toro (a larger cigar) with no extra cost. Also, included in the packaging was a hand written thank you addressed directly to me, AND I was pleasantly surprised to find a Smoke Inn Baseball cap. Excellent Service, Excellent customer care. 10/10 Will order from them again.
Simon smith
10-16-2012
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Received my cigars today. Thanks for the personal note. Definitely a nice touch. Cigars look great and thanks for the Liga Privada matches!
Aloha from Honoululu, Hawaii
Randal Kong
10-13-2012
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Fantastic customer service, fantastic packaging, speedy delivery, and the personal touches are really appreciated. SI is part of a very small group of retailers who truly deserve to be called "BOTL's".
Matthew
10-05-2012
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Best customer service EVER! Talked to them on the phone and they were informative and NEVER tried to oversell me. Recieved my order, and with it was a HAND written note saying thank you for your order and a quote of the day. I'll order from Smoke Inn any day of the week.
David Lemon
10-05-2012
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Got my order in quickly, all smokes packed with humi pak's, a nice hat (for free!) and a hand written thank you note. Top notch stuff, Smoke Inn! I will most certainly be back, sooner than later.
Edward
09-29-2012
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Received the Cigar Obsession Sampler today...thanks so much for the fast shipping, and also for tossing in a beautiful hat! Wow! Will definitely be ordering from you guys again! Sincerely, Kevin
Kevin
09-20-2012
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Hey everyone, I just wanted to take some time out of my day to give a big thank you to Smoke Inn! Never in my liffe have I been treated so well with a company. I received my order and discovered a problem with one of the cigars I ordered. I decided to give Smoke Inn a call and they were more then willing to replace the cigar! They are alway quick and prompt about assisting my every need! Thanks Smoke Inn. I am a customer for life!!!!
Derek Straus
09-13-2012
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Hey guys, I just wanted to take a second to say how impressed I am with your dedication to customer service. I just received my order today and what was the first thing I saw when I opened the box? A hand written note from John saying how much he appreciated my business. I just have to say that little touches like this truly have an impact in today's world, where the most you'll get from ordering online is a simple packing slip in the box. Aside from that, the packaging was perfectly done and all the cigars were in great condition. You can bet the next time I go to order cigars online, it'll be from Smoke Inn! Keep it up Abe, John, and company! Sincerely, Jordan Stoner
Jordan Stoner
09-07-2012
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