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Just received an order of the "Cuban Coffee" pipe tobacco and was pleasantly surprised, not only with the quality of the product, but also with the customer service. A hat and handwritten note included in the order, while a small gesture, means a great deal given the comparative lack of such service when dealing with other companies. I have positively reviewed your company on my YouTube channel (primarily dealing with the pipe community) and am in the process of adding you to the tobaccoreviews.com website, a pipe tobacco reviewing service. Thanks again.

Jeff Brown

First time internet buyer with SI and I was very, very pleased. Excellent customer service, cigars were packacked very well, very fresh and they threw in a free gift, awesome. It is hard to find this kind of customer service these days. Truly a pleasure doing business with you and thanks to all involved for a great transaction. Keep up the great work, hope to do business again soon. Brian

Brian Gay
(Delta Junction, Alaska)

Hello and Happy New year to all of you at the Smoke Inn Shop . I just wanted to drop you guy's a line to say Thank you once again for the outstanding service I have received from the whole crew at SI . You guys have made my time in Afghanistan much more bearable !. Again thank you . Very Respectfully , Timothy O'Connor

Timothy O'Connor

I just wanted to thank you for being a great cigar merchant. 2011 has been wonderful in part because of SI. And I haven't ordered from your monster sized competitors in months. Thanks for great service and great selection!

Jefferey Lackman
(Spotsylvania, VA)

Not only an awesome deal (5 Montecristos and 5 RyJs for 26.95 delivered) but I received them in 2 days accompanied by a handwritten thank you note from Brandon. Class act guys. You can be assured I will be doing more business with you.

John D Rock Sr
(Kenner, Louisiana)

Congratulations Smoke Inn on 15 years. As a mail order customer you guys have been great, I wish you many more years of success. Thank you for taking great care of your customers. Peace. dave.

Dave Bieritz

Can't be there for the anniversary, but would like to extend my gratitude for creating one of the best cigar experiences constantly over the years. Thanks for everything and here's to another 15 years! ::Cheers::

Sean Pennefather
(Detroit / Grosse Pointe, MI)

I would reccomend Smoke Inn for anyone looking to recieve their cigars quickly and safely. If I'm not buying from my local shop, I use SI. The packaging is great and the random gifts placed inside are a bonus.

Chris Tivnan
(Louisville, KY)

My local cigar lounges were clean out of Liga Privada #9's. You had 'em, shipped them in a protective Priority Mail box, and even sent me a cool SI hat and a hand written note of appreciation with my 5-pack. Many thanks, will be back.

Mike Goldberg
(Harmony, FL)

I just recieved my first order from you guys today. The packaging was superb, and the humidification packets in the zip bags were an unexpected nice touch. The complementary baseball cap is much appreciated, as well. I will proudly wear it to the next herf I attend, and around town. I look forward to doing business with your company in the future. You guys are class acts!

Jacque Mayeaux
(New Orleans, LA)

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