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My first order from Smoke Inn certainly won't be my last. I have ordered cigars from other online retailers and never been treated as well as I was by Smoke Inn.
A hand written note that accompanied my order spoke volumes about the kind of service I can expect on my next orders. Smoke Inn just became my first stop for cigars!


Jerry
(Imperial, CA)


Let me preface this testimonial by saying I am fundamentally opposed to the online ordering model for the cigar industry. That being said, sometimes it is necessary in order to get the specific cigars I want. I've now ordered twice from Smoke Inn, and I have been pleasantly surprised both times with the personal handwritten notes. What an excellent way to bridge the gap between an online store and a real connection between human beings. Well done, Smoke Inn.

Reece
(Missouri City, TX)


Hello, I just received the CigarObsession premium sampler I ordered 2 days ago. I have to say your customer service is impeccable. I was so surprised to see 1) It arrive in that short of time. 2) You threw in a Smoke Inn Hat. 3) the way it was package was first class as far as I'm concerned. You should be very proud of the way you run your business. I'm sure to refer my friends to your site. And I will definitely be giving you a ton of business in the future. It's awesome to see how much you take your customers in to consideration. Thank You very much. Bryan Glynn chose the right store to do his samplers with. Oh, and to get a hand written letter from Eugene was an awesome touch. Sincerely, Kevin Walsh

Kevin Walsh

Here's the bottom line: Smoke Inn cares A LOT about our experience. Cigars, like wine or art should not be purchased carelessly. I basically smoke Illusione, Viaje and any of the Pete Johnson/Garcia Family cigars. I'm branching out with guidance from a somewhat local small shop owner and reviews from yrusted reviewers like Seth Geise. Smoke Inn either has most of what i'm looking for or i can get an email when the product arrives. I've never had a bad experience with Smoke Inn. I'm making another order now.

(James) Macon Patton
(Sumter,SC)


I had requested a specific cigar from the mgr at the Delray store and the cigars were there in a week from the other location in W Palm. I love not only the selection but also the atmosphere and service. Great job!

Brian Walker
(Delray Beach, FL)


Love the weekly specials! i like a variety of fresh cigars in my humidor and these are great deals...I also love the fast shipping and the personal thank you note in each package!

marvin posey
(philadelphia, ms 39350)


Awesome awesome awesome!!!! I was not expecting anything and had totally forgotten that I signed up for the Gars for Gunners program a couple of days ago. Today, received a package with 2 boxes of cigars with a customer service address. Had to google the address and there I find Smoke Inn. You guys are awesome! I will make sure to share these cigars with all my buddies out here. And I will definitely be buying stuff from you guys in the future.

John
(APO, AE)


You guys have consistently had the cigars I love that have been hard to find elsewhere, with fast shipping and a nice personal customer service touch! Glad I found you.

Tony
(Gresham, OR)


I have been viewing Bryan Glynn's cigar reviews for a few weeks now [http://cigarobsession.com/] and, as a new smoker, I've come to this website for the first time. Everyone loves a bargain but I was more interested in variety rather than price. The "Smoke Inn Hot Weekly Deals" seemed a little too good to be true. 20 cigars for 49.95$? So I compared prices with various retail stores and searched for the quality of each cigar. After about 6 hours of researching, IT IS A HECK OF A DEAL!!! I purchased it moments after that and hoped it came in good shape.

The order just arrived at 12:38PM on 19/01/2013 and I wish I could do an unboxing video to say the least. VERY VERY well packaged with quite a few surprises inside that I had not ordered or was aware of !!! A personally written Thank you letter from Eugene, a free Smoke Inn Hat!!

I am extremely pleased to say that I will remain a loyal costumer to Smoke Inn and I thank them for the excellent service in general!!!



Bryan C
(Nashport, Ohio)


I really don't write reviews or opinions often but after receiving my first shipment from SI today I feel motivated to do so. The package was right on time and the service is exceptional. My cigars came packaged in a sealed bag with a humidity pack. SI also sent a personal note to me thanking me for my business. It was all written and signed by hand with my name at the top. They even threw in a hat. Not many places take the time to write a note thanking you and that is a little thing that goes a long way. Thanks for the great product and I will be sure to order from you again.

Michael
(Keller,TX)


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