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Customer Testimonials

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Received my order today, can't wait to try them, I always get a very nice hand written thank you and I really appreciate that. I'm a loyal customer because of great customer service you guys provide.....thank you

(Cincinnati, OH)

First time using SmokeInn. Ordered box of Rocky Patels and they sent me an email within hours explaining they were currently out at the location from which they ship.
They could get from another of their stores but it would be several more days until I received.
I assured them that was no problem.
When I received several days a personal handwritten note as well as some complimentary cigars...with a follow up email thanking me for my business.
Great service...great company! Will obviously continue to purchase from.

Stan Moffett
(Lakebay, WA)

I was a die hard Ashton/Churchill guy. I moved to Port St Lucie and visited their store. I asked the manager of the store what he would recommend as a smooth smoking cigar and he said Ashton Churchill's so I liked his choice immediately and now I would listen to any suggestions he had. He put me on Alec Bradley American Classic. I bought my usual Ashton's and 2 Classics. He couldn't have been more right. I absolutely loved them. I went back the next week to buy more Classics and was surprised to see the Alec Bradley rep in the store. I bought a 20 box very discounted and got a shirt and hat and a 10 pack sampler. Thank you guys. Loved them all. I'm now an Alec Bradley convert. 12 boxes later. still loving every Classic.

Chuck Sullivan
(Port St Lucie, FL)

I would like to start out and say that this was the first time dealing with Smoke Inn and I am very pleased with how they handle their business. I made an order online and the next day I received a call regarding my order. They informed me that they didn’t have my size of cigar and offered me and upgrade free of charge or it might take a little bit longer to receive the particular size I ordered. I chose to wait and was pleasantly surprised that they send a partial order with a bunch of freebies. The rest of my order showed up within a week with an apology letter along with a few more freebies. Although I do enjoy free stuff it was the communication that sets this cigar shop apart from the others. I recommend this company and will go here for all my online cigar needs in the future. Thanks Smoke Inn!!!

Dan Johnson
(Mentone, California)

I placed my order and had a question about it so I sent an e-mail. I had my answer within a few hours! I shopped the stores in Delray Beach and Fort Lauderdale when I lived in south Florida and look forward to the day they open a store in Charlotte, NC (hint, hint!!)


My first time with this company. I placed an order on-line and got a call back thanking me for the order but they were out of the brand t the moment. Assured me I would get cigars within 3 working days. Got the cigars and in addition, a hat and three trial cigars. Great customer service. This is where my business is going.

(Lee's Summit, Mo)

I was blown away (again) today by the customer service from Smoke Inn. I placed an order for a fiver of cigars and received my order in less than 48 hours. Even more amazing since I live quite a distance away in Minnesota!!

Smoke Inn has NEVER disappointed me. Great customer service, competitive prices, a wonderful selection and extremely fast shipping are just some of the reasons that keep me coming back.

Thanks Abe!!!

Brian Ruppert
(Winona, MN)

Just received my latest order from Smoke Inn. You guys did another great job. Everything was packed perfectly and arrived in great shape. Your call to substitute the torpedo Rocky 99 sticks worked out great. Your commitment to your customers is most commendable. I just wish I could get the people in my business to perform at half the level Smoke Inn does.

Bruce B.
(Mount Hope, WV)

Aloha, I just want to say THANKS! I received my order today and the La Palinas look gorgeous. But to my surprise there was a bunch of freebies in the box as well. The guys were all over them. I am currently serving in the military overseas, so simple things like enjoying a cigar go a long way. Smoke Inn is a huge hit and will definitely receive more of my business. On behalf of your Marine Corps, "mahalo,"

T Erdag
(Military Service)

Spent two weeks in Florida, and spent every day at Smoke Inn's Boynton store. What a great place. Very nice inside, but most of all ,,very helpful people who know their stuff.
Izzy is great and helped me a lot!! I always recommend you to my friends who travel to Florida and say hello to the crew..

Jerry Robbins
(Hampstead, NH)

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