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I am very pleased with the customer service this company provides and the products they deliver. When I received my most recent order it included a note apologizing for the extra time it took to get the order to my residence. It wasn't necessary or required for them to do this but they did it anyways. That action has cemented my already sturdy foundation of trust I have in this company. They have certainly made a life long customer out of me.

Steve Phillips
(Smyrna, DE)

What a great company. I got a timely notification that the cigars I wanted were in stock and called to place an order. Not only was the order filled but I got a 20% discount due to a little problem I had while trying to order on-line.

I talked to, I believe, Izy, who was extremely apologetic, very helpful and a pleasure to talk to. The cigars arrived in perfect shape and were shipped, probably, on the day I placed the order.

I am looking forward to my next order and will probably place it over the phone so I can talk cigars with them.

All business should be conducted in this manner.


Jim Gianola
(Reno, NV)

Believe my first order was just last week, and I couldn't have been more pleased. Great service on a discount question, super fast delivery, a great hat and a personal note! First class operation!

Sabatino S
(San Diego, CA)

Cigars were great, they were received quickly. I stated out with CO and tried 10 different cigars they were all great however I especially enjoyed two so I went back and order them. Great source of information and cigars and accessories.
Thank you

Robert Kelsey
(Troutville, VA)

Hi! Thank you for the hand written note: not common in today's business world! I have a small business and appreciate that you appreciate customers and take extra time on "small" things! I will be ordering from you in the future! My order arrived soon, safe and sound!
Best to you and your staff.

(Pigeon Forge, TN)

I contacted Smokeinn regarding an order I placed. The order was incomplete when it arrived. Smokeinn did not make excuses, apologized, and promptly completed the order. The completed order, to my delight, arrived in two business days. I like that level of professionalism, good job

(New York)

Easy so far and a great sampler! I hope that the shipping time and packaging is as good as my experience thus far!

Update: Packaged great and shipped promptly. Arriving for Virginia delivery in two days! Great service!

Branton A
(Manassas, VA)

I received my order from Smoke Inn in just a couple of days, The cigars were packed securely and arrived in great condition. I will let them "rest" in my humidor for a few days before smoking them. I can hardly wait, as they look and smell delicious.

Rudy N
(Tampa, FL)

All I have to say that this is a great place to buy from. I shop at the Margate location. I only get to Florida about 3 times a year but the guys know me and say that Illinois is in the house when I stop in. Always purchase a selection each time and their recommendations have never been off when I ask.

Barry J Jacobson
(Fairport, NY)

I ordered a box of my favorite cigars. Next day I get a call from smokeinn saying they don't have the size (robusto) but gave me the option to upsize at no cost to me so they could get my order shipped out to me asap. There were several options and I went with figurado. No questions asked I have them 2 days later. UNBEATABLE CUSTOMER SERVICE!!!!

Jonathan L
(Pasco, WA)

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