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Customer Testimonials

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Fast shipping, hand-written note, and a free hat! Can't ask for better customer service!

F. Kersey
(Durham, NC)


Smoke inns a great company to buy cigars from there customer service is top notch ive had a issue with two cigars on different orders and called them up they sent replacements immediately they are the only place to buy cigars from period.

Robert
(Lake Villa, IL)


Ordered on the weekend and received by mid week with regular shipping. Was pleasantly surprised receiving as a gift a SmokeInn perfect cutter which does an excellent job. Thanks for the awesome service all the way to California!

Philip Waller
(Kingsburg, CA)


I placed my first order with Smoke Inn after seeing Abe on a Cigar Obsession live show.
The cigars arrived in England ten days after ordering perfectly packed & in first class condition.
Many thanks for a great service. I'll be ordering again.

John C


John Cook
(Wiltshire, UK)


I am very pleased with the customer service this company provides and the products they deliver. When I received my most recent order it included a note apologizing for the extra time it took to get the order to my residence. It wasn't necessary or required for them to do this but they did it anyways. That action has cemented my already sturdy foundation of trust I have in this company. They have certainly made a life long customer out of me.

Steve Phillips
(Smyrna, DE)


What a great company. I got a timely notification that the cigars I wanted were in stock and called to place an order. Not only was the order filled but I got a 20% discount due to a little problem I had while trying to order on-line.

I talked to, I believe, Izy, who was extremely apologetic, very helpful and a pleasure to talk to. The cigars arrived in perfect shape and were shipped, probably, on the day I placed the order.

I am looking forward to my next order and will probably place it over the phone so I can talk cigars with them.

All business should be conducted in this manner.

Jim


Jim Gianola
(Reno, NV)


Believe my first order was just last week, and I couldn't have been more pleased. Great service on a discount question, super fast delivery, a great hat and a personal note! First class operation!

Sabatino S
(San Diego, CA)


Cigars were great, they were received quickly. I stated out with CO and tried 10 different cigars they were all great however I especially enjoyed two so I went back and order them. Great source of information and cigars and accessories.
Thank you


Robert Kelsey
(Troutville, VA)


Hi! Thank you for the hand written note: not common in today's business world! I have a small business and appreciate that you appreciate customers and take extra time on "small" things! I will be ordering from you in the future! My order arrived soon, safe and sound!
Best to you and your staff.


Kim
(Pigeon Forge, TN)


I contacted Smokeinn regarding an order I placed. The order was incomplete when it arrived. Smokeinn did not make excuses, apologized, and promptly completed the order. The completed order, to my delight, arrived in two business days. I like that level of professionalism, good job

Vincent
(New York)


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