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This is the least I can do for such excellent customer service. The wrong order was shipped my way, they immediately contacted me by email and let me know what happened and that my actual order would be following right behind the first...oh and keep the cigars we sent you. Now I wasn't expecting much given they said to keep it, well I got far more than I bargained for, a whole lot more. And was still given a complimentary item along with a personalized note on the matter with my original shipment. I can not say I have experienced even anything remotely close with the customer service given by other online cigar retailers. Thank You Smoke Inn. The sticks are the same everywhere but you guys set yourself apart.

Garron Frye
(Military Stationed Abroad)


Lovin' the diversity and great selection! The Smoke Inn has just found some new fans here in the Big Apple!! Knowledgeable and friendly staff. Much appreciated service and quick shipping! These guys are going to be hard to beat!

Henry America
(L.I., NY)


These guys are fantastic!!!! Great deals, inventory always in stock, amazingly quick delivery, and free swag at times with the orders. A+++++ to the boys getting it done down in FLA


Steven
(Pittsburgh, PA)


I signed up to get notified when LP Pigs were back in stock. I've been trying to get my hands on some for like a year!!. I actually received a notice and had time to order them. They came in today with a hand written note from Brandon, the store manager with an extra goody too! I NEVER ever ever fill out testimonials but I had to share the experience because it was so positive. Thank you so much!

Order without fear! These guys will treat you right!


Andrew
(Lisle, IL)


What great customer service. I ordered a box of cigars online and received them very quickly. I was also surprised to find a hand written "thank you" letter with my order. I have been purchasing cigars online for many years (Due to my lack of time) and never received a thank you letter. You clearly deserve all my business and you will be getting it. I plan on stopping in to have a smoke as soon as I get some free time.

Thanks again,

Jeremy


Jeremy
(Palm city, FL)


The personal notes with each order are simply amazing. That is way above and beyond standard customer service, and I am always humbled when I see the folded note with my name on it in the box.

I just ordered two sets of a sampler after ordering one a few weeks earlier; I meant to say in my note, "It was such a good deal, I had to order it again!" I will continue ordering from Smoke Inn, and hope to visit the store(s) in Florida for an in-person visit sometime soon.

Great service all around, great prices - thanks for all you do!


David Cline
(Frederick, Maryland)


I will highly recommend you guys to everyone I know who purchases cigars online. You guys really go the extra mile to ensure your customers are happy. I've received a personilized letter with every order so far and I would just like to say thanks.

Wayne Mangrum
(Cleburne, Tx)


THESE GUYS COULD WRITE A BOOK ON MARKETING AND CUSTOMER SERVICE. OF COURSE SOME OF US MIGHT TRY TO SMOKE IT! GREAT JOB GUYS, KEEP IT UP!

WILLIE
(SAVANNAH, GA)


Fast shipping and very friendly service. When I got the package everything was packaged with the highest quality, plus a nice double guillotine cutter and even a 'handwritten note". Outstandng all the way. Highly recommended.

Brian
(Brooklyn, N.Y.)


A hand written note, a free cutter, and quick delivery of my well protected smokes. You guys are the best.

jk moniz
(Jacksonville, Arkansas)


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