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I have ordered cigars form many online cigar shops but I have never seen such great quality service and selection than Smoke Inn with super fast shipper and great customer service. Thank you Israel for the great customer service you will be hearing form me soon.
Jack R
06-06-2012
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I would like to thank you guys at Smoke Inn for having fantastic customer service. When I received my Solaris package and found a hand written letter enclosed I was shocked. I just wanted to let you know that I really appreciated that little extra "thanks for your purchase". The gratitude you guys expressed with my purchase will keep me coming back to you guys for my cigar purchases and pointing my fellow brothers of the leaf in your direction as well. Thanks again, you guys are the best!
Alex Anderi
06-05-2012
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Thank you to abe for an excellent job in assisting me and takimg the time to help. Truly a man that stands behind his words and his company. You have made me a fan i cant say enough about the way you took care of the situation.Thank you again
nick d
06-02-2012
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This is the least I can do for such excellent customer service. The wrong order was shipped my way, they immediately contacted me by email and let me know what happened and that my actual order would be following right behind the first...oh and keep the cigars we sent you. Now I wasn't expecting much given they said to keep it, well I got far more than I bargained for, a whole lot more. And was still given a complimentary item along with a personalized note on the matter with my original shipment. I can not say I have experienced even anything remotely close with the customer service given by other online cigar retailers. Thank You Smoke Inn. The sticks are the same everywhere but you guys set yourself apart.
Garron Frye
05-30-2012
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Lovin' the diversity and great selection! The Smoke Inn has just found some new fans here in the Big Apple!! Knowledgeable and friendly staff. Much appreciated service and quick shipping! These guys are going to be hard to beat!
Henry America
05-17-2012
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These guys are fantastic!!!! Great deals, inventory always in stock, amazingly quick delivery, and free swag at times with the orders. A+++++ to the boys getting it done down in FLA
Steven
05-16-2012
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I signed up to get notified when LP Pigs were back in stock. I've been trying to get my hands on some for like a year!!. I actually received a notice and had time to order them. They came in today with a hand written note from Brandon, the store manager with an extra goody too! I NEVER ever ever fill out testimonials but I had to share the experience because it was so positive. Thank you so much!
Order without fear! These guys will treat you right!
Andrew
05-16-2012
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What great customer service. I ordered a box of cigars online and received them very quickly. I was also surprised to find a hand written "thank you" letter with my order. I have been purchasing cigars online for many years (Due to my lack of time) and never received a thank you letter. You clearly deserve all my business and you will be getting it. I plan on stopping in to have a smoke as soon as I get some free time.
Thanks again,
Jeremy
Jeremy
05-14-2012
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The personal notes with each order are simply amazing. That is way above and beyond standard customer service, and I am always humbled when I see the folded note with my name on it in the box.
I just ordered two sets of a sampler after ordering one a few weeks earlier; I meant to say in my note, "It was such a good deal, I had to order it again!" I will continue ordering from Smoke Inn, and hope to visit the store(s) in Florida for an in-person visit sometime soon.
Great service all around, great prices - thanks for all you do!
David Cline
05-11-2012
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I will highly recommend you guys to everyone I know who purchases cigars online. You guys really go the extra mile to ensure your customers are happy. I've received a personilized letter with every order so far and I would just like to say thanks.
Wayne Mangrum
05-09-2012
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