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Everything about Smokeinn is great. I am a new customer and well, lets just say I'm having great experiences with this company and their customer service. Not only are their cigars are competitively priced but their weekly deals are a great way to try new cigars! I personally like how a thank you note by hand is mailed out each time I receive an order. These guys are legit and amazing and will surely make anyone's experience very pleasurable. Thank you smokeinn and staff!

John Park
(New York)


I am very impressed with Smoke Inn. Always very helpful and informative. I was really impressed with the hand written "Thank You" note in the box when I order. I recently ordered the Little Monsters and was very happy that I received it before Fathers Day. Always very fast and efficient. Keep up the good work.

Jennifer Williams
(Richmond, Texas)


I bought a Groupon for Cigars from here. I had not idea what I was getting into only new that my husband liked the brand from Groupon. I received them quickly and in a bag with the little humidity pouchy thingy LOL. Anyway, it came with a personalize handwritten thank you. Very classy. My husband loved them and now he orders from here. I will also recommend this site to his cigar smoking friends. Also looking to getting a good humidor.

Alice
(Staten Island, NY)


I have been wanting to try the La Palina El Diario KB since it was announced. Hard to find little suckers!!! Smoke Inn not only had them in the 4-pack, but got them to me right away with a cutter and a really nice hat! You guys really know how to snag a repeat customer!! Great job!! I'll be back!! Thanks.

Neil Merritt
(Lockport, NY)


I just wanted to thank you guys for going above and beyond in terms of customer service on my latest order. Receiving a phone call to clarify the order, both to make sure I got what I wanted and that I was not unpleasantly surprised when the bill arrived, was very much appreciated. Not that this is unusual in any way - I've received excellent customer service every time I've ordered from Smoke Inn - but I wanted to let you know that I appreciate it very much. That's why you will continue to get my business! Thanks, Doug

Doug McGuire

Have been smoking what I thought was a quality cigar for almost two years but have been frustrated lately by the inconsistency of construction. Was keeping a stick on my side table to unplug the duds. Nothing worse than sitting down to enjoy my evening cigar and have to suck on it like, well, you know.

Went to the Pompano store and Steve turned me onto the 601 Oscuro Trabuco. Tried one yesterday. WOW! Perfect taste, perfect draw. Went back today to buy a box. Nothing beats the one-on-one personal knowledge of someone like Steve. You've got a customer for life.


Ken Mitchell
(Boca Raton, FL)


I have ordered cigars form many online cigar shops but I have never seen such great quality service and selection than Smoke Inn with super fast shipper and great customer service. Thank you Israel for the great customer service you will be hearing form me soon.

Jack R
(Vanouver, WA)


I would like to thank you guys at Smoke Inn for having fantastic customer service. When I received my Solaris package and found a hand written letter enclosed I was shocked. I just wanted to let you know that I really appreciated that little extra "thanks for your purchase". The gratitude you guys expressed with my purchase will keep me coming back to you guys for my cigar purchases and pointing my fellow brothers of the leaf in your direction as well. Thanks again, you guys are the best!

Alex Anderi
(Crystal Lake, IL)


Thank you to abe for an excellent job in assisting me and takimg the time to help. Truly a man that stands behind his words and his company. You have made me a fan i cant say enough about the way you took care of the situation.Thank you again

nick d
(phila, pa)


This is the least I can do for such excellent customer service. The wrong order was shipped my way, they immediately contacted me by email and let me know what happened and that my actual order would be following right behind the first...oh and keep the cigars we sent you. Now I wasn't expecting much given they said to keep it, well I got far more than I bargained for, a whole lot more. And was still given a complimentary item along with a personalized note on the matter with my original shipment. I can not say I have experienced even anything remotely close with the customer service given by other online cigar retailers. Thank You Smoke Inn. The sticks are the same everywhere but you guys set yourself apart.

Garron Frye
(Military Stationed Abroad)


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