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Where to begin? I'll separate this review into two parts: the cigars, and the service.

1) The Cigars. Cigars were shipped the evening that I placed the order. They arrived quickly, and were in immediately smokable condition. Clearly SmokeInn is taking proper care of their cigars in terms of properly humidifying them. I ordered both a box as well as several individual cigars. The box was plastic-sealed so as to not lose humidity. Loose cigars were placed in seperate bags by type (I had a couple of Java Mint which were kept in a separate bag so that the mint wouldn't carry over) which also included matches and a Boveda humidifying pack. All cigars were packed with plenty of packing material. These were cigars that were well taken care of- the carrier would have really had to work to destroy them.

2) The Service. Such incredible people. I realized the next day that I wanted to order more cigars and asked if they could be added to my first order. They apologized (and clearly meant it) that they couldn't because my first order had gone out. Never had a company apologize for their own efficiency. They also threw in a nice hat, and two hand-written notes with my orders. These personal touches are really great. Finally, I chatted with Lindsay both via e-mail and on the phone. I'm pretty new to cigars, and she was invaluable in straightening out some of my misconceptions, as well as genuinely listening to me when I explained my preferences. Every other time I've explained that I don't care for spicy cigars, I'm recommended cigars which are invariably spicy. She was the first one to actually recommend ones that aren't, because she listened to me and actually believed me. She was friendly and helpful in working with me to determine what humidity I should keep my humidor at to keep my cigars properly, given my climate. And e-mails were always swiftly answered. I can not talk these people up enough, I am so pleased to have ordered from them. It's companies like SmokeInn who clearly still remember what it used to mean to be an American company- excellent service, excellent prices, excellent products. I only wish I'd found them sooner.


Andrew B.
(New York, NY)


I have placed several orders wit you guys and I can say the deliveries have been super fast, with no problems, Also when I ask questions regarding newor upcoming products I always get help. Love you guys, keep up the outstanding work.

Jose Q
(Austin, Texas)


Great Prices on Great Cigars! Team is top notch! Always deliver well packed and fresh cigars to my door in a timely fashion.

Mark Drolet
(West Warwick, RI)


Smoke Inn is a Class Act!!

Every order I have placed has had a hand written letter and a free gift it's customer service like this that is missing from so many other companies!! Trust me once you buy with these guys you will never shop online again. And if something isn't right with your order they will go out of their way to make it right, they have a customer for life right here in OK!!


Jason Lewis
(Edmond, OK)


Great service, best stogies. I'm just sayin....

Ken
(Memphis, Tn)


You guys are fantastic. Your Big Delicious and Apocalypse are some of the best cigars I've had not matter the brand. You truly make your customers feel special. thanks for the great cigars and service.

Dominic
(Mesa, AZ)


I have placed several orders from smoke inn over the last few weeks. The cigars have come in a very timely manner, very well protected and in great shape. Looking forward to the weather improving in Virginia so I can finish these off and order some more from you. Thanks

Eric
(Yorktown)


Marc,

Thank you for your kind words. I am sorry about your scuffed case from Nub. Unfortunately those are packaged by the manufacturer and we do not open the package to inspect what is inside. All you have to do is call us toll free or contact us and we will gladly take care of it. 100% customer satisfaction is always our number one priority.

Regards,

Abe "Big Delicious" Dababneh


Abe Dababneh
(Boynton Beach, FL)


I was impressed with the prompt and personal service provided by Smoke Inn. I will continue to order from this online source. The cigars were fresh and smoked well. One small complaint...the NUB 3 piece accessory set I received had a cigar case that was scuffed and poorly sewn.
Marc


Marc
(Mesa, AZ)


Smoke Inn Team:

First time order was received Saturday from a GREAT internet selection of products.

Prompt shipping and absolutely love the personal touch with the hand written thank you note along with a free hat! Your business model should be adopted by many more companies out there as you have just won yourself a return customer for life.


Chris
(Atlanta, GA)


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