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A lot of things can be faked, but excellent customer service isn't one of them. Cigars are available from many vendors -- few of those vendors come close to matching the service provided by Smoke Inn. Very Impressive!

Mick Chiofalo
(Pasadena, CA)

A.J. & gang, EXCELLENT!!! Best service I have had in over 20 years of buying premium cigars & a FREE cap to boot! Will place Many orders with SMOKE INN in the future. THANKS & Happy New Year to all! Barry

Brenda Roy
(Clinton, LA)

I have to say when I first came to the Smoke Inn website to make an order i was not too enthusiastic about things. The selection is great, but the prices on shipping and on some items were a little more expensive than some of the other places I have ordered from. But since the cigars that I wanted weren't available elsewhere, I made an order. After I received my order, it would take an act of god to get me to back to any of the other cigar retailers

I got my package in three days, it was incredibly well packed and padded. The cigars were placed in high quality, zip-lock style bags with humidification packs in them. Now, this is how cigars are supposed to be packaged and shipped! The box also included a hand written note about my order and a really nice Smoke Inn hat, which I wasn't expecting.

Every single penny was well spent on my order, some other places will be cheaper, but now after seeing my order from Smoke Inn, I know that the other places are cutting corners. The extra few dollars that I spent with you is some of the best money that I've ever spent buying cigars online. I will gladly pay a little extra for the obvious value that you guys place on both the product and the care you take in delivering the cigars.

Great job guys, I'll be back to buy more soon.


John Riley
(Clayton, North Carolina)

I just ordered from Smoke Inn for the first time. I have to say that I was very impressed with the entire process. My cigars arrived in 3 days with a hand written letter thanking me for the order and hoping that i would enjoy my order. So I know that its not a form letter but that someone actually took the time to write a letter to me. Thats customer service. And they also threw in a great hat to go along with the order.I have to say this was the first time i ordered from them and it wont be the last. Thank you for great service.


This place is pretty damn efficient. I ordered on a Monday, at 3 AM and my package arrived on Wednesday the same week! I got a free hat, and a hand written letter thanking me for my order, and that I enjoy my cigars! Great place to order cigars! It is really important to me that a place has great customer service, and this place surpassed my expectations. I will be ordering from here for now on! I have smoked two of the cigars from the hidden treasures sampler pack, and so far they are great smokes, with a great burn!

Jordan Backman
(Trabuco canyon, CA)

I have been shopping and buying online for a few years and I got my first order today. I will buy my sticks here from now on. The difference is obvious and it feels good to know that there are companies like this that still exist. Thank you Smoke inn. And I know every one said the same thing below but the hand written letter is awesome.

(Phoenix, Arizona )

So I'm a new customer to Smokeinn.com although I've enjoyed cigars and pipes for almost 30 years now, and I must say I'm very pleased by the attentiveness, professionalism and just flat out great customer service I've received so far. Really reasonable prices, great product line, fast shipping and the hand written notes on my invoices says a lot. Thank you and I look forward to more business with you. Long ashes (____G_________]]]]]]~~~~

Gregory Ceaser
(West Sacramento, CA)

Now this is customer service on steroids! I've talked to Israel on multiple occasions via email and the phone. He was very informative, answered my questions and was very patient. The orders come fast and as advertised. He's made suggestions and is spot on with his recommendations. It's at the top of the list for customer service in any retail enviornment I've encountered. They have a customer for life! Thank you very much!

Jim Scott
(Snohomish, Wa)

Best service in the business!!!!! My order was received in one day! With a hand written letter from the store manager thanking me for the order!!
I will be ordering all my cigars from Smoke Inn from now on!

(Deerfield Beach,Florida)

I've never had such good Customer Service! I ordered both the Cigar Obsession Sampler Packs (Hidden Treasures and the Premium Sampler), and they both arrived very quickly and packaged excellently. When I ordered, I immediately got a phone call saying that the "San Cristobal Seleccion Del Sol" was out of stock in Robusto so they replaced it with a Toro (a larger cigar) with no extra cost. Also, included in the packaging was a hand written thank you addressed directly to me, AND I was pleasantly surprised to find a Smoke Inn Baseball cap. Excellent Service, Excellent customer care. 10/10 Will order from them again.

Simon smith

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