Age Verification

You must be 21 years of age or older to purchase tobacco products from Smoke Inn. We use electronic age-verification systems to help confirm that customers meet this legal requirement.

How Age Verification Works

For domestic orders, Smoke Inn uses Electronic Verification Systems / IdentiFraud to electronically verify the age and identity information provided during checkout.

In most cases, verification is completed automatically and no additional action is required from the customer.

Age verification is required only once.

If We Cannot Verify You Automatically

If our electronic verification system is unable to verify your age or identity, Smoke Inn will send you a secure iDenfy verification link.

iDenfy is a trusted third-party identity verification provider used by businesses worldwide and maintains recognized security and data-protection standards to help safeguard your personal information.

The iDenfy process allows you to securely verify your identity using a government-issued identification document.

Your order cannot be processed for shipment until the required age verification has been successfully completed.

iDenfy Verification

When an iDenfy verification is required, the verification link is typically emailed within 1 business day.

Smoke Inn’s fulfillment facility is closed on Saturdays and Sundays. Verification requests are not processed on weekends.

Once the verification link is sent, you have 72 hours to complete the verification process.

Once you click the verification link, you will have 20 minutes to complete the verification session. The verification must be completed within that first 20-minute session, so please have your government-issued identification ready before opening the link.

If you do not successfully complete the required verification within the 72-hour period, your order will be cancelled and the payment will be refunded to the original payment method used for the order.

If the 20-minute verification session expires before completion, the verification attempt will fail.

If a second verification link is required, the customer may be charged a $9.95 fee for the additional verification request.

International Customers

All first-time international customers are required to complete a one-time iDenfy identity verification before their first order can be shipped.

The same verification requirements and time frames apply.

Verification Failure

If required age or identity verification cannot be successfully completed, Smoke Inn cannot process the order for shipment.

The order will be cancelled and the payment will be refunded to the original payment method used for the order.

Privacy & Security

Information submitted for age and identity verification is used for the purpose of confirming eligibility to purchase age-restricted products and helping Smoke Inn comply with applicable laws and regulations.

Smoke Inn uses third-party verification services to perform these checks securely.

Questions About Age Verification

If you have questions or experience difficulty completing the verification process, please contact us at info@smokeinn.com.