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Ordered some cigars to have while deployed. The shipping department was very helpful on getting them here in a timely manner. They arrived well packaged and smoked great! I have already made another order and the personal touch of the hat and letter was excellent! Highly recommend for online cigar ordering no matter where you are!

CPT Frye
(Deployed, Afghanistan)


Just ordered and received 2 hidden treasure samplers packed in great shape and also the packing can keep sticks fresh for 90 days cool.Smoke Inn hat complementary and a nice letter made me feel like a special customer.Also I called there customer service a gentlemen name Matthew was very helpful and knew his sticks

Albert Bloise
(Staten Island, New York)


Hi folks, Received my sampler today and found a Smoke Inn hat along with the order. That was quite kind and generous of you. Brought a smile to my face! Best regards

David N.
(Matthews, NC)


Just a note to say thanks for your great customer service. My order was delayed a few days because an item sold out but I got an email explaining the delay. When I got my order yesterday everything was in order and packed completely. A hand written note saying thanks for my order and a free hat that looks totally cool. You all are the best. Now,when are you going to open a store up here in Atlanta?? Thanks so much again.

Kelly G.
(Lawrenceville, GA)


Just to let you know, I received my order yesterday and it was flawless. Packed nice, great deal, and the note that you wrote was a great touch. This was my first order with Smoke Inn and I will definitely be back! Cigars Intl, Famous, Best, Phatash, Cigar.com, Atlantic, etc. better watch out! I live in Tampa and will come to see you soon. Even when I called you, the conversation was good. To top it off, you gave me a 10%. You guys are great!

Mark R
(Valrico, FL)


Let me start by saying that I am also in retail and customer service is ALWAYS what separates the good from the bad. Pricing is important, but C/S is imperative. That said, I recently ordered a box of 601 Bunker Buster and a couple of Illusione 5 packs. Typically, orders arrive within a few days. I had this order shipped to my work so there'd be no chance of it being stolen from my porch. A week goes by and I'm wondering if there was an issue with the postal service or maybe a back order. I called SmokeInn and the rep was genuinely concerned and told me he'd look into it. Within an hour (wow) he called back and said everything had been shipped but had no idea what happened from there. I was obviously disappointed but knew it wasn't their fault. I was prepared to re-order, however the rep said they would re-send the order...no questions asked, and if I didn't receive it within a couple of days, let him know. Unbelievable!! CUSTOMER FOR LIFE! PROFESSIONAL, COURTEOUS, AND PRICING. What more could anyone ask for. He through in a half dozen more of the 601's to boot...COOL. Thanks again

Scott Houser
(Salem, Oregon)


I haven't yet smoked my "American Eagle Torpedo - 4 Pack" cigars that I purchased, but I was so thrilled by what I saw when I opened the box, I had to comment. I was certainly impressed by the handwritten note -never had that before. On top of that I received a free perfect cutter and cigars that were delivered in a humidifying bag -not in a regular Ziploc bag...WOW. I didn't even spend a ton and I felt like I received the royal treatment. Customer Service is everything and I will certainly do business with Smoke Inn again!

D CW
(Montgomery County, MD)


Great collection (Bryan Glynn's Cigar Obsession sampler). But, above the quality of the cigars, above the fast shipping, and above the good price, there's a *HAND WRITTEN NOTE* in the box??? That's unheard of nowadays and immediately sets Smoke Inn apart from everybody else. When I need sticks, Smoke Inn will be the first site I visit from now on!!!

George Peck
(Evergreen, CO)


Received Grab Bag (60 ct) today. It was a nice mix of good quality sticks that would have cost me upwards of $425 if ordered individually (a 68% savings). Thanks Smoke Inn!

Mark Bushnell
(Wauconda, IL)


Received my order today, can't wait to try them, I always get a very nice hand written thank you and I really appreciate that. I'm a loyal customer because of great customer service you guys provide.....thank you

ANTHONY I
(Cincinnati, OH)


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